FAQs

For products purchased directly from the Progressive International website, returns are accepted within 90 days of purchase.

If you're not satisfied with a product purchased directly from progressiveintl.com and would like a refund, please reach out to our Customer Service team at consumeraffairs@progressiveintl.com with your order number and payment information. To be eligible for a refund, returned products must be in an unused condition with their original packaging intact.

If a Progressive International product from any of our brands (Prepworks, ProKeeper, PL8, Prep Solutions, or SnapLock) was purchased from another retailer, the product must be returned to the original retailer. The terms of the return will be at the discretion of the refund policy of that retailer.

We aim to ship your order within 2-3 days of your purchase.

Once your order is processed and fulfilled, you’ll receive a confirmation order with tracking information about your shipment. Standard shipping typically takes 7 to 10 days.

Here are a few things to note about our shipping policy:

Orders placed on Friday, Saturday, or Sunday will be processed the following week.

Orders placed on a federal holiday will be processed on the following business day.

Once your order is fulfilled, you will receive a shipping confirmation that includes tracking information. If you have not received this tracking information within 5 days of purchase, please contact us at consumeraffairs@progressiveintl.com. 

If you never received your order, please reach out to our Customer Service team at orders consumeraffairs@progressiveintl.com with your order number so we can investigate further.

If you need to make a change to your order and your order has not been shipped, please email our Customer Service team at consumeraffairs@progressiveintl.com as soon as possible.

If your order has been shipped, unfortunately, we are unable to make changes. However, once you receive your order, please reach out to our Customer Service team at consumeraffairs@progressiveintl.com, who can assist with any returns.

At Progressive International, we strive to offer stylish and functional designs for everyday home use. We stand behind our brands and workmanship. That’s why we guarantee our products will be free of defects for up to one year from the purchase date. Your proof of purchase, in the form of a receipt including the date, is required for warranty claims.

This warranty does not apply to defects arising from normal wear and tear, accidental drops, or damage arising from misuse, abuse, or alteration. The product will be repaired or replaced at our discretion.

If you have an issue with one of our pieces or aren’t satisfied with your order, we’d love to hear your feedback and will do our best to resolve your concerns. Please contact our Customer Service Department at consumeraffairs@progressiveintl.com.

If you received an order from progressiveintl.com and it is damaged, broken, or has missing parts, please contact our Customer Service team by email at consumeraffairs@progressiveintl.com with your order number and photo(s) of the broken products. From there, we will ship you a replacement or the missing parts to the address of the original order at our earliest convenience.

For Progressive International products ordered from another retailer that are damaged, broken, or missing parts, please contact the original retailer that you ordered the products from. Refunds and replacements will be at the discretion of that retailer.

We offer select replacement parts for purchase. If you’d like to order a replacement part, please request a Parts Order Form via email at consumeraffairs@progressiveintl.com, or fill out an order form, HERE. International shipping rates are not included.

For Progressive International products ordered from another retailer that are damaged, broken, or missing parts, please contact the original retailer that you ordered the products from. Refunds and replacements will be at the discretion of that retailer.

We do not use materials that include BPA in the production process such as polycarbonate which is known to contain BPA. Other #7 plastics used in our products are made with materials that do not use BPA, PVA, or Phthalates.

Progressive International products are designed at our corporate headquarters in the Seattle area. From there, our products are manufactured responsibly overseas.

Conflict minerals are minerals mined in conditions of armed conflict and human rights abuses, notably in parts of the Democratic Republic of Congo and adjoining countries. The most commonly mined minerals are columbite-tantalite, cassiterite, wolframite, and gold ore – which are refined into tantalum, tin, tungsten, and gold – and together known as “Conflict Minerals”.

The US Securities and Exchange Commission (SEC) issued final rules for compliance with Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act on August 22, 2012. The Act requires publicly traded companies that file reports with the SEC under the Exchange Act to submit annually a report on the presence of conflict minerals that are necessary to the functionality or production of a product that they manufacture or contract to be manufactured.

Progressive recognizes and supports the Conflict Minerals rule mandated by the Dodd-Frank Wall Street Reform and Consumer Protection Act. This rule refers to the SEC’s efforts to address human rights abuses in the mining industry in parts of the Democratic Republic of Congo and adjoining countries.

Progressive is requiring all its suppliers to:

(1) Determine which of the products or inputs supplied to Progressive incorporate one or more of the Conflict Minerals regardless of country of origin;

(2) Identify supply chains associated with those products or inputs; and

(3) Engage suppliers to identify the smelters, refiners, and banks used in the supply chain to process the Conflict Minerals and validate the origin of minerals/metals that are recycled, scrap, and original extraction.

All Progressive suppliers are to have documentation supporting the country of origin for any Conflict Minerals incorporated into any Progressive product, if applicable.

Read more about the SEC’s rule on Conflict Minerals HERE.