Frequently Asked Questions

Where can I purchase Progressive® kitchen gadgets, tools and accessories?

Depending on your location, some stores and catalogs that carry a good selection of Progressive kitchen gadgets, cooking tools and accessories are: Beall’s Department Stores; Bed Bath and Beyond; Macy’s; CHEF’S; Current; Fred Meyer; H-E-B; Home Trends; Kitchen Collection; Le Gourmet Chef; Miles Kimball; Sears; Solutions Catalog; and Wegman’s. For a wider selection, see our Where to Buy page.

Can I order kitchen products directly from Progressive?

Unfortunately we only sell directly to retailers at this time.

How can I order replacement parts?

Please give us a call at (800) 426-7101 or email us at for further information.  For faster service you can fill out our product issue form and a Consumer Relations Representative will contact you.

Do you have a toll free number?

Yes, the number is (800) 426-7101.

I’ve lost the instructions to my Progressive product, how can I get another one?

Most instruction sheets can be downloaded from the product page of this website. If you cannot find your product listed, please contact us by email or phone at (800) 426-7101 and we will get you a replacement.

Is my product dishwasher safe?

Please consult the use & care instructions for your item. If use & care instructions are no longer available, you can download them from the product page of this website or please contact our Consumer Relations Department for a replacement at (800) 426-7101.

What is BPA and how is Progressive handling it?

Bisphenol-A (BPA) is a chemical used in the production of polycarbonate (PC), a hard, clear plastic used in many consumer goods.  It is also found in the epoxy resin used to line some food and beverage cans.  Common use for food contact applications dates back to the 1960s.

Why are people concerned about it?

Laboratory tests on rodents have demonstrated that BPA has certain hormone-mimicking properties that, in sufficient doses, can cause a variety of health problems.  There remains much disagreement among researchers over the scope and severity of the health hazards posed to humans; a safe level of exposure has not been established.  However, an increasing concern over health risks by the public has resulted in a transition away from PC in many water bottles, kitchen tools, and other food contact products.

What does the FDA say?

The US Food and Drug Administration currently considers low level exposure to BPA to be safe.  However, in recognizing that infants and young children are likely more vulnerable to the potential hazards of BPA exposure, the FDA has supported the industry’s move away from PC baby bottles and infant feeding cups.

Progressive’s stance on BPA

We have decided to err on the side of caution.  As of mid-2014, none of our products include PC or any material known to have BPA.  On a case by case basis, we will test certain products, usually based on specific customer needs.  Those items that have been independently verified as BPA-free will be marked as “BPA Free” on the packaging and website.  

Read more about the FDA’s official position on BPA here: 

My item is still under warranty but no long works properly. What should I do?

Please give us a call at (800) 426-7101 or email us at for further information. For faster service you can fill out our product issue form and a Consumer Relations Representative will contact you.

I’m not happy with my product. What should I do?

Progressive offers a satisfaction guarantee on most of our items. If you are not fully satisfied, product can be returned back to us for repair or replacement only. Please feel free to contact our Consumer Relations Department at (800) 426-7101 for details.

Please note: If you wish to return the item for a refund, then the item MUST be returned back to the retailer where the product was purchased. Progressive cannot issue any cash refunds.

Do you have a catalog of your products?

Progressive is a wholesale company and will gladly provide retailers with a catalog of our products. Unfortunately, we cannot provide consumers with catalogs. 

What retailers carry a selection of Progressive® kitchen products?

For a list of retailers carrying our products, please refer to our Where to Buy page.

Can I use my peppermill for grinding salt?

No, unless your mill has a ceramic grinder, which is non-corrosive.

I need help adjusting the grinder on my peppermill, what do I do?

On your Progressive® peppermill, turn the finial on the top clockwise to tighten for a finer grind our counter-clockwise to loosen for a coarser grind.

On your prepsolutions™ peppermill, use the quick-click adjustment knob on the top of the mill to adjust the grind. There are three grinder settings from right to left of fine, medium and coarse grind.

If you continue to have problems, please contact our Consumer Relations Department for assistance at (800) 426-7101.

How do I get my salt, pepper or spice mill repaired or replaced under the warranty?

Please contact our Consumer Relations Department for details and further assistance at (800) 426-7101.

What are Conflict Minerals and how is Progressive handling it?

Conflict minerals are minerals mined in conditions of armed conflict and human rights abuses, notably in parts of the Democratic Republic of Congo and adjoining countries.  The most commonly mined minerals are columbite-tantalite, cassiterite, wolframite, and gold ore – which are refined into tantalum, tin, tungsten, and gold – and together known as “Conflict Minerals”.

The US Securities and Exchange Commission (SEC) issued final rules for compliance with Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act on August 22, 2012.  The Act requires publicly traded companies that file reports with the SEC under the Exchange Act to submit annually a report on the presence of conflict minerals that are necessary to the functionality or production of a product that they manufacture or contract to be manufactured.

Progressive recognizes and supports the Conflict Minerals rule mandated by the Dodd-Frank Wall Street Reform and Consumer Protection Act.  This rule refers to the SEC’s efforts to address human rights abuses in the mining industry in parts of the Democratic Republic of Congo and adjoining countries. 

Progressive is requiring all of our suppliers to:

  1. Determine which of the products or inputs supplied to Progressive incorporate one or more of the Conflict Minerals regardless of country of origin;
  2. Identify supply chains associated with those products or inputs; and
  3. Engage suppliers to identify the smelters, refiners, and banks used in the supply chain to process the Conflict Minerals and validate the origin of minerals / metals that are recycled, scrap, and original extraction. 

All Progressive suppliers are to have documentation supporting the country of origin for any Conflict Minerals incorporated into any Progressive product, if applicable.

Read more about the SEC’s rule on Conflict Minerals here.