Frequently Asked Questions


Where can I purchase Progressive® kitchen gadgets, tools and accessories?

Depending on your location, some stores and catalogs that carry a good selection of Progressive kitchen gadgets, cooking tools and accessories are: Beall’s Department Stores; Bed Bath and Beyond; Macy’s; CHEF’S; Current; Fred Meyer; H-E-B; Home Trends; Kitchen Collection; Le Gourmet Chef; Miles Kimball; Sears; Solutions Catalog; and Wegman’s. For a wider selection, see our Where to Buy page.

Can I order kitchen products directly from Progressive?

Unfortunately we only sell directly to retailers at this time.

How can I order replacement parts?

Please give us a call at (800) 426-7101 or email us at information@progressiveintl.com for further information.  For faster service you can fill out our product issue form and a Consumer Relations Representative will contact you.

Do you have a toll free number?

Yes, the number is (800) 426-7101.

I’ve lost the instructions to my Progressive product, how can I get another one?

Most instruction sheets can be downloaded from the product page of this website. If you cannot find your product listed, please contact us by email information@progressiveintl.com or phone at (800) 426-7101 and we will get you a replacement.

Is my product dishwasher safe?

Please consult the Use & Care instructions for your item. If Use & Care instructions are no longer available, you can download them from the product page of this website or please contact our Consumer Relations Department for a replacement at (800) 426-7101.

What is BPA and how is Progressive handling it?

Bisphenol A (BPA) is a chemical commonly used to make polycarbonate plastic, a clear, shatter-proof material. Progressive makes a conscious effort to avoid these materials when designing and producing our kitchen products. 

My item is still under warranty, but is no longer working properly, what should I do?

Please give us a call at (800) 426-7101 or email us at information@progressiveintl.com for further information. For faster service you can fill out our product issue form and a Consumer Relations Representative will contact you.

I’m not happy with my product. What should I do?

Progressive offers a Satisfaction Guarantee on most of our items. If you are not fully satisfied, product can be returned back to us for repair or replacement only. Please feel free to contact our Consumer Relations Department at (800) 426-7101 for details.

*Please note, if you wish to return the item for a refund, then the item MUST be returned back to the retailer where the product was purchased. Progressive cannot issue any cash refunds.

Do you have a catalog of your products?

Since we only sell to retailers, we do not have catalogs for consumers.

What websites and stores carry a selection of Progressive® and PrepSolutions™ kitchen products?

For a list of retailers carrying our products, please refer to our Where to Buy page.

Can I use my peppermill for grinding salt?

No, unless your mill has a ceramic grinder, which is non-corrosive.

I need help adjusting the grinder on my peppermill, what do I do?

On your Progressive® peppermill, turn the finial on the top clockwise to tighten for a finer grind our counter-clockwise to loosen for a coarser grind.

On your PrepSolutions™ peppermill, use the quick-click adjustment knob on the top of the mill to adjust the grind. There are 3 grinder settings from right to left of fine, medium and coarse grind.

If you continue to have problems, please contact our Consumer Relations Department for assistance at (800) 426-7101.

How do I get my salt, pepper or spice mill repaired or replaced under the warranty?

Please contact our Consumer Relations Department for details and further assistance at (800) 426-7101.